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Carol Campin
This is very well made looks great in the garden I am really happy with it
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Olgun Mahmut
The product is 1st class. However at point of purchase I was not informed that there was no provision for the additional window. Also the after sales service is crap and the customer service doesn't appear to exist. I had a query to which I got no response. Dunster you need to address these issues immediately!
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Graham Goodyer
Everything about this purchase was ''first class'' Delivered promptly, on time, and the delivery guys were helpful and obliging. Great job. I assembled it myself, over 4 days, the ''hardest'' bit being the Shingle Tiles. But I was very obsessive about the construction. The design and build makes this a joy to assemble, a real big boys jigsaw. But with attention to the''squareness'' and a precise level, it worked out a treat. Congratulations on the quality of manfacture and the timber. Very happy with the result. Pictures attached showing the installation, we also have custom side screens with windows and zipped doors, for inclement weather. Many Thanks. Graham Goodyer. Paignton.
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Graham Goodyer
Everything about this purchase was ''first class'' Delivered promptly, on time, and the delivery guys were helpful and obliging. Great job. I assembled it myself, over 4 days, the ''hardest'' bit being the Shingle Tiles. But I was very obsessive about the construction. The design and build makes this a joy to assemble, a real big boys jigsaw. But with attention to the''squareness'' and a precise level, it worked out a treat. Congratulations on the quality of manfacture and the timber. Very happy with the result. Pictures attached showing the installation, we also have custom side screens with windows and zipped doors, for inclement weather. Many Thanks. Graham Goodyer. Paignton.
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Joe Montgomery
Well what can I say about this company shocking I called tye sales girl placed my order she didn't know a lot really then told me to wait for a call the driver will call me to arrange delivery wow 4 days past and no call so I called them and was then told they were awaiting a call from me shocking what a thick idiot can't even confirm the correct sales pitch need to go back to training and stop painting your nails love so arranged delivery and was told the driver has 4 drops but they don't know which route he will take and who is first wow this is well planned out then ? So checking me order and the van on route he seemed to do things arse about face clearly didn't know what he is doing and where he is going well this review is going all ove facebook the more sale I lose for these guys the better and going all over my trade page picked the wrong person to mess about dunster
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roger coleman
The summerhouse iteslf is good value for the money. I assembled it myself, no major problems except a few split beams and warped panesl but, its wood so you expect that. What I didnt expect is the brush off I got when I complained about a warped door, so badly warped I can put a finger inside the summerhouse without opening the door. Customer service basically told me, tough, sort it out yourself, take it apart, soak it and it will bend itself back into shape. Not impressed with that AT ALL.
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Glenys South
We are very pleased with the purchase of our Summerhouse. The delivery of the product, and the staff and workmen that we met were excellant.. With regards to the windows and doors, however, we were disappointed that the internal sides were not fitted with an internal top insert to compliment the ones on the exterior. It makes the windows look unfinished, as you are looking at bare wood, from the rear of the exterior insert.
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Barry Lupton
A great climbing frame for the kids however its a pain to put together. A lot of holes needed to be drilled, which could easily be done as part of the manufacturing process. Also certain sections could also have come pre assembled, like the climbing wall for example. Dunster i would suggest you follow your own instructions and then amend the ones you send out. For example it would be good to dig the holes for the ground supports before you put the climbing wall onto the tower, this would be easier than trying to work underneath it. The little seats inside the bottom of the tower on the instructions it showed them above the wood but in reality they would never fit this way. The ladder rungs, maybe tell people to put them at a slight angle so when you attach the ladder the rungs are straight. There lots of little bits that with better instructions would have saved time putting this up. Lastly the 50mm screws 2 packets different size 50mm screws at no point does it say what ones to use where. Its a good product but i would recommend Dunster take a look at their instructions and and what other advantages they could do to help the customer out, after all these products aren't cheap. Dunster call me if you want i'd be happy to discuss.
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Sarah Penny
It is a lovely product. The wood was bowed so it hasn't fitted together as well as it should have, so I will need to have it shyster . The instructions are very confusing, however the online videos were easy to follow.
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Paul Pilling
The delivery men from Dunsterhouse were amazing took best part of 2 hours, they sorted into correct sections. The Build quality is superb, instructions could be a bit clearer but assembly took about 1.5 days including the shingles was hard work but the results made this well worth the effort. Everyone who has seen it loves it, a beautiful place to be. Thank you Dunster House
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