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Customer
Great quality product
From order processing, to delivery, all information was clear and well communicated. On the day of delivery, time estimate was received well in advance, and the two delivery men were very helpful in placing the product at the location specified. Upon build, the gazebo was found to be well made and the assembly instructions were easy to follow.
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customer
Good quality product
Good quality product, delivered well - assembly instructions could be clearer but overall very satisfied.
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Jake
Great quality, easy build, good service
Really great service and the quality of the log cabin is better than expected! I think the idea of a 'self build' initially had us concerned, but for anyone else having that concern I would say don't think twice. The delivery time was advised as 6 weeks, but was ready for delivery within 1 week of ordering which was a nice suprise. The instructions were easy to follow and the videos on YouTube were very helpful. We purchased a Terminator Log Cabin 3m x 3m, and added an additional side window. The 2 guys on delivery were very helpful and nice, dropped on the curb we which knew as per the guidance online and we unpacked and carried into the back garden, took around 30 mins so not long at all. The build itself was easy enough, hardest bit was getting it square really. Took 2 of us around 2 days to build (not DIY experts). We found the video on YouTube of the Dunster House staff building the terminator cabin useful, although it's not meant as an instructional video. The quality of the materials is fantastic, thick logs which provide a lot of insulation. We had some warped pieces, but spares are provided so we were able to discard the warped ones. It's been built now for a month or so and it has begun to 'settle', with the odd bit of movement in the logs, but nothing that we can't knocked back in. 1 piece between the door and window seems to have cracked, which is a shame since the quality overall is good, but since it's in the middle of all the logs there isn't much we can do about it, short of dismantling the whole cabin. Overall a really great experience with Dunster House and fully recommended to anyone who is unsure on level of service or quality of product.
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Geoff Blundell
Swift delivery
Swift delivery - good quality for the price - good instructions- no misding or damaged items??
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Peter forshaw
Highly recommended
High quality materials, delivery on time, great price with 35% discount offer.
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Marta
Great service from start to end
Wonderful service from start to end! From Shahir, who went the extra mile, to get the invoice I needed to go to funders, swift communication and wonderful service from him! He was honestly, top notch! Delivery was smoothly, drivers friendly and very helpful. Now waiting to have it put up so we can see the end result. Definitely will use and recommend in future. Thank you
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Paul Taylor
Great price on a Utopia 3m Gazebo
Great price on a Utopia 3m Gazebo, delivery great. Well made and great instructions. Love it.
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customer
great product
great product. it is easy to install with precise cut. a recommendation: more flexible modules/packaging. so that people can order 1 main and 2 attached rooms, rather than just 1 main and 1 attachment.
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mr Colin Caygill
Very happy with our summerhouse
Very happy with our summerhouse. Enjoyed building it. Happy with the quality.
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James Colquhoun
Straightforward
Website, sale price, payments, delivery and installation all proved to be straightforward and good value for money.
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