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S Anthony
Brilliant pergola looks beautiful up and sturdy really happy with it...
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C Nicol
Ordering and service was brilliant from start to finish. Given delivery details within a day and delivered within 3 days. Would recommend.
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T Boland
Bought a pergola, delivered when they said they would. Good clear assembly instructions. Very tight fitting cross beams that required some fairly serious persuasion to fit. Pre-drilled holes would make assembly much quicker.
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B Pycock
Can not fault this company easy to order delivery right on time
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P Jeyes-Blackburn
Excellent service from my sales man - James - very patient and thorough!
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S Brace
A good gazebo/pergola. Not so straight forward to erect as you might think. The roof slats could be numbered to aid identification. As it was, we had to measure each one before installing. There are a few handy videos to aid installation, but the obvious omission is, they don`t give the option of `feet` to fix to a deck, concrete, pavers etc. It would complete the product if these were included. There`s nothing worse than thinking you`ve got the whole kit and caboodle, only to find out, a trip to the DIY superstore is in the offing. I also found the customer service to be quite aggressive and bordering on arrogance. As I stated at the time: if I hadn`t had my builder in place I would have cancelled my order and gone elsewhere. This is a shame, as they do provide decent products, but seem to be caught up in the `we`re very busy, so stuff you`, way of thinking. This won`t always be the case, and customers have long memories. I`d recommend the product more than the company.
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Was this review helpful? 6 28 View Product
S Fulcher
Looks great and friendly delivery driver and mate. We have not erected it yet as need to get patio done so purchased in the sale and now stored in summerhouse. Looks great and there is a lot of pieces so this will be fun and keep us busy. Thanks.
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Was this review helpful? 6 28 View Product
J Howarth
Great product.12 70mm screws short but didn`t distract from satisfaction
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Was this review helpful? 6 28 View Product
S Brace
A good gazebo/pergola. Not so straight forward to erect as you might think. The roof slats could be numbered to aid identification. As it was, we had to measure each one before installing. There are a few handy videos to aid installation, but the obvious omission is, they don`t give the option of `feet` to fix to a deck, concrete, pavers etc. It would complete the product if these were included. There`s nothing worse than thinking you`ve got the whole kit and caboodle, only to find out, a trip to the DIY superstore is in the offing. I also found the customer service to be quite aggressive and bordering on arrogance. As I stated at the time: if I hadn`t had my builder in place I would have cancelled my order and gone elsewhere. This is a shame, as they do provide decent products, but seem to be caught up in the `we`re very busy, so stuff you`, way of thinking. This won`t always be the case, and customers have long memories. I`d recommend the product more than the company.
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Was this review helpful? 6 28 View Product
I Hicks
Excellent service, Excellent product, Thank you Dunster House.
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Was this review helpful? 6 28 View Product