Staff were friendly and helpful

Staff were friendly and helpful. Service was fast and efficient. Product great quality, easy to assemble. Would recommend.

Delighted with my summerhouse but glad

Delighted with my summerhouse but glad I did not have to help putting it up!

Great Product

Great Product

Great company great products as always

Great company great products as always

Quality log cabin

I ordered the 6 x 3M Assassin comprising a 3 x 3M Terminator 45mm log cabin and a matching 3 x 3M gazebo for delivery during early August. The ordering process was easy enough, although I was asked to phone the order via a salesman instead of simply ordering online. Happy to do this as I needed some advice on accessories. Delivery was made on time and the two guys manoeuvred the enormous package onto an unused area of my drive. The package was well wrapped to keep water and moisture out. A week later I assembled a small team of installers comprising myself, my son and two son-in-laws and we spent the first two hours transferring all of the components to our back garden. Back breaking work! Im hopeless at DIY but luckily two of the team were experienced DIYers and we soon had the base down and squared off for the log cabin. Once the initial wall sections are fitted it seemed to flow quite easily from there. It has to be said that the supplied instructions are pretty poor and the build may be beyond the scope of the average DIYer. A competent amateur carpenter would have no problem with the actual build but may still have struggled with the rather confusing instructions. The website warns that wood is a natural product and some degree of warping is to be expected. We found this to be true with some of the wall logs and one of the roof beams, but we only had to give up on one wall log, which was badly twisted. Thankfully the company supply a couple of spares. We appeared to have a vital pack of long screws missing but B&Q came to the rescue! With the help of our resident experts we managed to assemble the entire log cabin with side gazebo in two days, including felting the roof and installing doors and windows. This left a lot of finishing to be done, such as door and window adjustments, fitting hardware such as door stays and, most importantly, treating the timber inside and out with Eco Shield wood treatment. The latter took almost another full day for one person (me). I also fitted guttering at the back using brown guttering, fittings and pipework purchased inexpensively from B&Q. I discarded the supplied door locks for one of the doors and purchased heavy duty ones instead, which were significantly better quality and more secure. Approx two weeks post delivery we have a fabulous looking structure that has now been professionally wired for mains electrics and I couldnt be more pleased with it. Would I recommend Dunster House? Yes without a doubt because the product quality is excellent, the company are easy to deal with and delivery service first class. My only criticism is that the instructions are poor and the build assumes more skills than the average DIYer possesses in my opinion.

Bit of an issue with on line payment

Bit of an issue with on line payment but once sorted, delivered and exactly as expected

Excellent product

Excellent product - brilliant service thoroughly impressed.

The structure was perfect

The structure was perfect. All went together well. Definitely needs a good handyman to do the work. Looks great in my Garden.

Rave review!...

So happy with every aspect of my cabin journey! Spoke to a couple of sales advisors before finally placing my order to be very clear on the choices I was making. They were both incredibly helpful and clearly knew their products well. Delivery was exactly when we expected and the delivery drivers went above and beyond what we expected to get everything unloaded to where we required. The cabin had excellent instructions for building and on the one or two occasions we weren't quite sure how to proceed there were clear videos outlining what to do next. Post sale I had a query about the outside paint that they sold. We ordered directly from the manufacturer as Dunster didn't stock the colour we wanted. They took the time to answer my questions really clearly even though it was giving business to a different company. The cabin itself is awesome. It's my new home/garden office and I just can't spend enough time in it... it's comfy, and whilst currently unheated, remains a comfortable warm temperature whether it's boiling outside or cold. (We went for the highest spec insulation for both floor and roof which is already paying dividends.) I'm already recommending Dunsters to all and sundry and will continue to do so. Faultless.

Quality summer house

We are delighted with our summer house. The hexagonal shape makes it attractive and it is a focal point in our garden. We employed a joiner to build it as it looked a little tricky for us! He built it by himself in a day and a half. We haven't bought furniture for it yet but I would say two comfortable chairs and a small table will fit well. We took a while to build as we needed three dry days to build and paint it - not easy this summer in Scotland! It would be good if the wood was treated before delivery. Shingle roof, locks and window fittings all good quality. I would recommend this company for the quality of the goods and customer service.