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Sarah Penny
It is a lovely product. The wood was bowed so it hasn't fitted together as well as it should have, so I will need to have it shyster . The instructions are very confusing, however the online videos were easy to follow.
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Paul Pilling
The delivery men from Dunsterhouse were amazing took best part of 2 hours, they sorted into correct sections. The Build quality is superb, instructions could be a bit clearer but assembly took about 1.5 days including the shingles was hard work but the results made this well worth the effort. Everyone who has seen it loves it, a beautiful place to be. Thank you Dunster House
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Nicholas Taylor
Grade A Quality - Fantastic value for money - its a lot bigger inside than it looks in the photos plus no need for sound proofing as the 4.5cm walls keep most of the sound in i.e for playing music etc - overall very happy thanks
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James Glass
We purchased the climbing frame for our 2 year old son. The product is ok, however their were a number of issues: 1. Customer Services - Dunster prides itself on a family run business with traditional values. However, when it comes to customer services instead of being able to pick up the phone to speak to someone you can ONLY email. Their argument or casing point is that they want to ensure communicate is clear. However, my experience of their 'customer services' was poor. Would email and then would not get a response so would have to call Sales and CC them in for them to chase. If you are going to insist on Dunster House customers services only being available via email then you need to put in better processes - for example as soon as an email is sent by a customer they should get a confirmation email, reference number and confirmation when they can expect a response. 2. The product instruction are poor and some elements are just plain wrong. In addition screws are supplied in the correct quantities and had to use other screws which were fine but not what was specified 3. Quality is ok, but certainly not as good as promo videos - pre drilled holes were off measurement Would i use again? If I'm honest, not sure. The whole experience has but me off and would definitely be cautious if i was going to purchase one of their more experience products.
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Was this review helpful? 6 28 View Product
James Secker
Really pleased with the finished artical, it's a great addition to the garden and really has the "wow" factor. I'm yet to get the furniture for it but that's next on the list. I've added a slideshow of it being made in stages which I hope you're able to view. Thanks
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Was this review helpful? 6 28 View Product
James Secker
Really pleased with the finished artical, it's a great addition to the garden and really has the "wow" factor. I'm yet to get the furniture for it but that's next on the list. I've added a slideshow of it being made in stages which I hope you're able to view. Thanks
Verified order
Was this review helpful? 6 28 View Product
James Secker
Really pleased with the finished artical, it's a great addition to the garden and really has the "wow" factor. I'm yet to get the furniture for it but that's next on the list. I've added a slideshow of it being made in stages which I hope you're able to view. Thanks
Verified order
Was this review helpful? 6 28 View Product
James Secker
Really pleased with the finished artical, it's a great addition to the garden and really has the "wow" factor. I'm yet to get the furniture for it but that's next on the list. I've added a slideshow of it being made in stages which I hope you're able to view. Thanks
Verified order
Was this review helpful? 6 28 View Product
James Secker
Really pleased with the finished artical, it's a great addition to the garden and really has the "wow" factor. I'm yet to get the furniture for it but that's next on the list. I've added a slideshow of it being made in stages which I hope you're able to view. Thanks
Verified order
Was this review helpful? 6 28 View Product
graham keates
went together a treat two days in total added extra floor supports and fitted green floor then fitted standard floor on top we looked at two other dealers before buying this one the 44mm wood is a must with roof shingle on roof looks great many thanks graham
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Was this review helpful? 6 28 View Product