Reviews

Filter reviews

Product: Rhine Log Cabin

It is a lovely product. The wood was bowed so it hasn't fitted together as well as it should have, so I will need to have it shyster . The instructions are very confusing, however the online videos were easy to follow.

Verified order

Was this review helpful? 6 28 View Product


Product: Severn Log Cabin

The delivery men from Dunsterhouse were amazing took best part of 2 hours, they sorted into correct sections. The Build quality is superb, instructions could be a bit clearer but assembly took about 1.5 days including the shingles was hard work but the results made this well worth the effort. Everyone who has seen it loves it, a beautiful place to be. Thank you Dunster House

Verified order

Was this review helpful? 6 28 View Product


Product: Rhine Log Cabin

Grade A Quality - Fantastic value for money - its a lot bigger inside than it looks in the photos plus no need for sound proofing as the 4.5cm walls keep most of the sound in i.e for playing music etc - overall very happy thanks

Verified order

Was this review helpful? 6 28 View Product


Product: SquirrelFort Climbing Tower

We purchased the climbing frame for our 2 year old son. The product is ok, however their were a number of issues: 1. Customer Services - Dunster prides itself on a family run business with traditional values. However, when it comes to customer services instead of being able to pick up the phone to speak to someone you can ONLY email. Their argument or casing point is that they want to ensure communicate is clear. However, my experience of their 'customer services' was poor. Would email and then would not get a response so would have to call Sales and CC them in for them to chase. If you are going to insist on Dunster House customers services only being available via email then you need to put in better processes - for example as soon as an email is sent by a customer they should get a confirmation email, reference number and confirmation when they can expect a response. 2. The product instruction are poor and some elements are just plain wrong. In addition screws are supplied in the correct quantities and had to use other screws which were fine but not what was specified 3. Quality is ok, but certainly not as good as promo videos - pre drilled holes were off measurement Would i use again? If I'm honest, not sure. The whole experience has but me off and would definitely be cautious if i was going to purchase one of their more experience products.

Verified order

Was this review helpful? 6 28 View Product


Product: Utopia 430 Gazebo

Really pleased with the finished artical, it's a great addition to the garden and really has the "wow" factor. I'm yet to get the furniture for it but that's next on the list. I've added a slideshow of it being made in stages which I hope you're able to view. Thanks

Verified order

Was this review helpful? 6 28 View Product


Product: Utopia 430 Walled Gazebo

Really pleased with the finished artical, it's a great addition to the garden and really has the "wow" factor. I'm yet to get the furniture for it but that's next on the list. I've added a slideshow of it being made in stages which I hope you're able to view. Thanks

Verified order

Was this review helpful? 6 28 View Product


Product: Utopia 430 Glazed Wall Gazebo

Really pleased with the finished artical, it's a great addition to the garden and really has the "wow" factor. I'm yet to get the furniture for it but that's next on the list. I've added a slideshow of it being made in stages which I hope you're able to view. Thanks

Verified order

Was this review helpful? 6 28 View Product


Product: Utopia 430 Walled Gazebo Half Height

Really pleased with the finished artical, it's a great addition to the garden and really has the "wow" factor. I'm yet to get the furniture for it but that's next on the list. I've added a slideshow of it being made in stages which I hope you're able to view. Thanks

Verified order

Was this review helpful? 6 28 View Product


Product: Utopia 430 Louvre Wall Gazebo

Really pleased with the finished artical, it's a great addition to the garden and really has the "wow" factor. I'm yet to get the furniture for it but that's next on the list. I've added a slideshow of it being made in stages which I hope you're able to view. Thanks

Verified order

Was this review helpful? 6 28 View Product


Product: Severn Log Cabin

went together a treat two days in total added extra floor supports and fitted green floor then fitted standard floor on top we looked at two other dealers before buying this one the 44mm wood is a must with roof shingle on roof looks great many thanks graham

Verified order

Was this review helpful? 6 28 View Product