Well the overall result is good and I'm happy with my log cabin. However the customer service totally stinks. Need any other bits, and they tell you to email customer services and it appears that the same person then call you back a day later. I also needed a replacement glass, my fault that the original got broken, I wanted to pay them more money for the replacement, customer services after verifying that I had made the original purchase (about a whole day to do) then said to call sales, why not just say that in the first place "company policy" repeated over and over. No prizes for guessing what sales said when I called them, yep "send an email to customer services", and after explaining what is been doing for the previous 2 days it took him less than a minute to give a price, plus £60 for delivery! He did say I could collect it myself for free but when I only paid £20 for the whole cabin to be delivered this seemed unreasonable. In other words "I really can't be bothered to deal with your problem so send someone an email and hopefully they'll get someone else to deal with it". Such a shame, before purchasing the service was good, the delivery was pretty good too (a couple of broken pieces but there were spares so it didn't matter), but the after sale service is totally abysmal and unhelpful meaning that there is no way I could recommend Dunster House. Oh and the broken glass? I bought elsewhere as I really didn't want to give hear people any more of my money after that debacle.

Good product Delivery man came to my back door with a cigarette said kerb side delivery you should be helping us I was not made aware of Delivery when I purchased the product if I'd have known I would've paid before hand I spoke to Dunster they were not bothered same as deliveryman most disappointed with staff Was missed about with delivery date to sales person said one date 5 days later got a different date Spoke to Dunster again not bothered Again good product

The quality of the cabin and fitting is excellent and I would not hesitate to recommend one to friends or family. HOWEVER, I chose to self build the cabin, having what I consider to be a reasonable level of DIY skill. This was generally OK but the instructions were confusing as reference was continually made the Tripletherm as well as the standard premium plus cabin so I had to keep checking and double checking that I was doing the right thing for fear of moving on . The instructions could be made completely bespoke to the specific product ordered with better images which would help future clients. Great product and service - just a fine tune of the booklet is needed.

Bought to go over our hottub but had measured wrongly so didn't fit as the hottub cover wouldn't have opened! So using as a garden room instead and its wonderful. Took my husband the whole day to put together but he did it by himself (with a very small amount of my help). Very strong sturdy construction, very heavy to move so try to build where you want it. Looks lovely and very pleased with the build quality.

Very please so far, when all completed, will send you a photo Best Regards Mary Lennie

Very impressed with our summerhouse. So impressed that our daughter is going to order one. It has transformed our garden. We are absolutely delighted and proud of our summer house and would/have recommended Dunster to anyone.

The best decision we have made. Very pleased with the product. Sales personnel were very helpful and guided us well. Delivery was on time. The instructions were very clear however we had to watch the installation on you tube video as well. It took us a day and half to fully install. We would recommend this summer house to any one.

Great summer house looks great in my new garden

we had our giant construction kit delivered, it covered half our garden when all unloaded. We had taken the choice of putting it together ourselves so as to paint the side and back that would not be accessible after construction. The construction is good solid wood but we would definitely recommend using the option of having the unit built for you if its possible. the Guide to building it was confusing and ambiguous in places, as standard instructions for all units were first out of which you pulled the information for the unit you bought and the specialist parts were all tagged on the end and seemed to be in no particular order. The plans could have been made so much simpler to follow instead of having to flick backwards and forwards to do the next stage. The write up does warn that natural wood has a tendency to warp and we did have several pieces which did this, It wasn't insurmountable but did make some parts difficult to fix. But because of these twisted and warped logs at the front we had to adjust the fitting of the doors. would we buy from Dunster again? Yes we definitely would as we are so pleased with finished result.

What an excellent purchase! We are so delighted with our new Severn log cabin. Ordering was simple and the Dunster House staff were delightful and helpful. Delivery was super efficient with friendly guys who also gave me some top tips for the install. Put simply I found probably the single most important thing was to get a very level base. Don't scrimp on this as it makes the rest of the build simple and a pleasure. The materials are of really top quality and I love that Dunster provide an extra longest length of cabin log as a spare incase there's one or two issues with any of the other logs. I managed the build on my own but take care with the apex pieces and the purlings. In summary, couldn't be happier with our cabin project. It's really made the area in our garden and I'd certainly recommend Dunster House to others.