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Ian Dunning
Excellent product
Excellent product - brilliant service thoroughly impressed.
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Mrs Hutchinson
The structure was perfect
The structure was perfect. All went together well. Definitely needs a good handyman to do the work. Looks great in my Garden.
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J Batt
Rave review!...
So happy with every aspect of my cabin journey! Spoke to a couple of sales advisors before finally placing my order to be very clear on the choices I was making. They were both incredibly helpful and clearly knew their products well. Delivery was exactly when we expected and the delivery drivers went above and beyond what we expected to get everything unloaded to where we required. The cabin had excellent instructions for building and on the one or two occasions we weren't quite sure how to proceed there were clear videos outlining what to do next. Post sale I had a query about the outside paint that they sold. We ordered directly from the manufacturer as Dunster didn't stock the colour we wanted. They took the time to answer my questions really clearly even though it was giving business to a different company. The cabin itself is awesome. It's my new home/garden office and I just can't spend enough time in it... it's comfy, and whilst currently unheated, remains a comfortable warm temperature whether it's boiling outside or cold. (We went for the highest spec insulation for both floor and roof which is already paying dividends.) I'm already recommending Dunsters to all and sundry and will continue to do so. Faultless.
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Non trade Customer
very pleased with service and product Delivered on time and I am very pleased with it now that it has been erected.
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Non trade Customer
very pleased with service and product Delivered on time and I am very pleased with it now that it has been erected.
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Non trade Customer
very pleased with service and product
Delivered on time and I am very pleased with it now that it has been erected.
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Anne
Quality summer house
We are delighted with our summer house. The hexagonal shape makes it attractive and it is a focal point in our garden. We employed a joiner to build it as it looked a little tricky for us! He built it by himself in a day and a half. We haven't bought furniture for it yet but I would say two comfortable chairs and a small table will fit well. We took a while to build as we needed three dry days to build and paint it - not easy this summer in Scotland! It would be good if the wood was treated before delivery. Shingle roof, locks and window fittings all good quality. I would recommend this company for the quality of the goods and customer service.
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subhash kalidindi
On-time delivery
On-time delivery, quality of materials and detailed instructions. One of the best purchases I have ever made.
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Richard
Gazebo
Very pleasant experience buying my gazebo from Dunster House. Delivery went exactly as promised. Quality is very good and construction was straightforward. I did have a question during building it and needed a quick answer but unfortunately no one technical could talk to me so I had to work it out which fortunately went ok
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Teresa Laing
Good company and product.
I would have liked to give 4.5 stars but this isn't possible. Reasons for not giving 5 stars listed further below. The website is pretty good with lots of info. Although I did find a competitors site had some better info and videos about cabins/ assembly and wood in general. I'd made a couple of calls before ordering and found that experience helpful. The phone order was easy. Deposit and payments smoothly dealt with and reminders for final payment helpful. I called to make final payment as I hadn't the time to log into site. Delivery info was good and delivery was more than acceptable. Both guys were helpful and informative and explained the process. They also kindly left the bearers to one side so my teenage son wouldn't loose them in a pile of wood when he moved it into the garden as they would be the first items needed. Assembly went well and I had 2 local guys put the cabin up for me. No issues with parts or assembly (other than the minor points listed further below) All parts in good order, with an odd spare plank just in case. The reasons this product and experience didn't quite make the 5 stars are as follows 1 / I can't recall if I was offered wood preservative when I made the order. I bought primer and paint from Dunster and was annoyed to discover I needed preservative first and that this could have been used as the primer . I then had to call and order preserver from protek. This company is amazing. I have had positive experience with Protek and they deserve 5 stars. They are a good partner for you to have. Please check if this could be clearer on your site. As far as I can tell only the preservative is effective against wood boring insects. This is not listed on your site. Either that or I missed it. 2 / I ordered the Rhine cabin and knew that the doors and windows could go either way around. This is true but ( it might be that you specify the following somewhere that I've missed ) if you have the doors on the left the handle has to go on the right side door and the handle smacks into the window. I've put a rubber stay in so this hits first. Also because of this neither door now opens fully as the left side one hits the roof bearers and the right has a stay on to stop the handle hitting. In hindsight I would have put the doors on the right. This would mean the left could be fully opened and the handle would not have been an issue. 3/ the bolts on the inside second door are awful. The guys had them fitted before I noticed. They are tiny and difficult to lock. They only lock into drilled door surround (did my fitters miss something for them to lock into?) I have bought 2 black handles to add so I can pull them closed. I also have bigger bolts to fit at some point when I finish painting. 4/ painting! I now know why my installers didn't want to paint. I feel like I've been painting for weeks. Admittedly having to fit painting in between work and rain showers. I would have gladly paid more to have preserved and primed wood i guess this point is more about my experience rather than about the cabin or Dunster house. I was initially apprehensive about ordering as I'd read some reviews and as expected there were some negative ones. The volume of reviews are such that it's expected some issues might arise and , for me in particular, this is an expensive purchase to make. I can't speak for customer service in regards to having any issues but it's not such a hardship to email and include photos if you have problems. It's quite easy to see an issue rather than trying to explain it over the phone. Dunster do explain this is their process. In conclusion, this company is pretty good. The product is of a high standard and the process seems to work well. I'm pleased with my Rhine cabin.
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