FAQ's

Rendering is a skilled trade; seek a 3rd party professional if not highly competent in DIY. Achieving a smooth, durable finish requires proper technique, timing, and tool handling. Mistakes can lead to cracks, poor adhesion, or visible imperfections.

At Dunster House, we only use slow-grown Spruce, specifically sourced from cold climates. Why? Because these conditions lead to slower growth, resulting in denser growth rings. This then provides your garden structure with superior strength, durability, and a more consistent appearance throughout the timber.

While we’re committed to selecting only the highest quality timber, it remains a natural material – so each piece is unique. Once assembled, your product may begin to settle, and natural characteristics may appear. These can include:

• Knots,
• Small cracks,
• Splits,
• Shakes,
• Warping,
• Minor expansion and contraction,
• Striation (fine, natural lines on the timber surface)

These features are entirely normal and part of what gives timber its natural charm. They are not considered defects under our Terms & Conditions and, in most cases, won’t affect the structural integrity or function of your product. Our expert designs account for these natural variations, ensuring your structure remains strong, reliable, and built to last.

For advice on addressing these natural occurrences, or for further support, please contact our Customer Services Team at [email protected].

Dunster House commit to continuously improve the sustainability level of our sourcing, by favouring stricter more credible certification and verification standards, and sourcing requirements. We are committed to avoiding sourcing from unknown or unsustainable sources.

Where possible, Dunster House are committed to procuring wood products that have been certified against credible, internationally recognised standards for good forest management, to ensure that material originates from well managed forests.
In line with this, we preference products certified to the standards of FSC (Forest Stewardship Council) and PEFC (Programme for the Endorsement of Forest Certification).

What about illegal timber?

Dunster House are committed to sourcing only material that is produced, processed and traded according to applicable legislation.

What is your Environmental Responsibility policy?
Dunster House are committed to promoting responsible stewardship of the environment and its natural resources. We are committed to lessening the impact on the environment caused by our own activities, and those of our suppliers.

Do you have a Supply Chain Management policy?
Dunster House will ensure that information about suppliers and material is gathered as part of the RPP. We will ensure regular engagement with our suppliers to ensure compliance with UKTR requirements, working with them to ensure continuous improvements. We will also specify that, wherever possible, that material sourced is covered by FSC and PEFC, to ensure responsible forest management.