FAQ's

On the day of delivery, your goods will be delivered in panels and individual parts to the first point of contact at the front of your property e.g your driveway. This must be within 20m from the delivery vehicle (safely parked at the kerbside), to allow the driver to transport the goods from the lorry to your property.

Keep an eye on the ‘last updated’ status as this will give you an indication as to what location the driver is in. Make a judgement according to that status as you don’t want to find that you have gone out and missed the delivery, as you will still be charged.

Typically any delivery drop off can take between ten minutes to two hours, depending on what that customer has purchased. If you find that the vehicle icon hasn’t moved on the map, the best thing to do is to check the ‘last updated’ status. Generally, this will show the last time the system was updated by the location, however, signals can sometimes be lost from the driver’s tracker. Please continue to refresh the system, as it will update as soon as the signal is picked up on the tracker again.

All delivery vehicles are loaded with multiple orders, meaning there may be another customer local to you that is having their goods delivered too. Please don’t worry if this is the case, this may simply mean that your product is being delivered later on that day.

Yes, we do! Some postcode restrictions do apply however we are pleased to be able to deliver to many parts of Scotland.

For more information – Where Do We Deliver?