FAQ's
Welcome to our help and maintenance page, here you will find articles based on the features of our products how to maintain them.
Our products are designed for the DIY market, and supplied in flat pack kits for home assembly. A capable DIY person should have no problem erecting one of our garden buildings. The majority of parts are all pre-cut ready for you to start building. Full comprehensive instructions are included detailing the installation process of your garden building, and all necessary fixings are supplied.
The tools we recommend you use when erecting your garden building are:
- Drill
- Hammer
- Screwdrivers
- Spirit Level
- Stepladder
- Tape Measure
- Saw
- A ball of string, to check the diagonals
The time it takes to install your garden building will vary depending on your abilities, the conditions you are building in, and how much assistance you have.
Yes. Any additional windows and doors that you choose to purchase as an extra with your garden building will require you to cut an aperture in order to fit it in.
We do not currently offer installation. All our garden buildings have been designed on the basis that any competent DIY customer will have no problem installing a product themselves in a short amount of time.
You do not have to be an expert at DIY to build a Dunster House garden building, as we do provide you with comprehensive pictorial instructions. Also, if you prefer video tutorials, we do have a selection of videos on YouTube which will support you in building your product.
We totally understand that DIY is not for everyone and it can be very overwhelming to start building your own garden product. Therefore, you may want to consider getting in touch with a local carpenter or handyman to install it for you.
If you do take on the challenge to put your garden building together, we are always here to help. Do not hesitate to contact us at any stage of putting your product together and we can provide you with all the assistance you may need. Contact our customer service team via email at [email protected].
Due to the unique design of a Dunster House product, in the vast majority of cases our garden buildings can be installed without the need for planning permission.
However, there are a few other factors to consider:
As all properties are different in size, shape and style we can only advise based on how we have designed our products, not on your property.
When to consider planning permission:
- If the garden building exceeds over 2.5m tall – the majority of Dunster House buildings do not exceed this.
- If you intend on putting an outbuilding in front of the main elevation of your property (as it was originally built or as it was on 1st July 1948) will require Planning Permission.
- If you live in a listed or graded building
- If you live in a designated area such as areas of outstanding natural beauty, national parks, world heritage sites and conservation areas.
- If there is a possibility that over 50% of your garden would be taken up by outbuildings.
Click here for more information on Garden Building Planning Permission in the UK.
Still not sure?
If you are still in doubt, we highly recommend getting in contact with your local authority before making a final purchase.