FAQ's
Welcome to our help and maintenance page, here you will find articles based on the features of our products how to maintain them.
Our products are designed for the DIY market, and supplied in flat pack kits for home assembly. A capable DIY person should have no problem erecting one of our garden buildings. The majority of parts are all pre-cut ready for you to start building. Full comprehensive instructions are included detailing the installation process of your garden building, and all necessary fixings are supplied.
The tools we recommend you use when erecting your garden building are:
- Drill
- Hammer
- Screwdrivers
- Spirit Level
- Stepladder
- Tape Measure
- Saw
- A ball of string, to check the diagonals
The time it takes to install your garden building will vary depending on your abilities, the conditions you are building in, and how much assistance you have.
Yes. Any additional windows and doors that you choose to purchase as an extra with your garden building will require you to cut an aperture in order to fit it in.
We do not currently offer installation. All our garden buildings have been designed on the basis that any competent DIY customer will have no problem installing a product themselves in a short amount of time.
You do not have to be an expert at DIY to build a Dunster House garden building, as we do provide you with comprehensive pictorial instructions. Also, if you prefer video tutorials, we do have a selection of videos on YouTube which will support you in building your product.
We totally understand that DIY is not for everyone and it can be very overwhelming to start building your own garden product. Therefore, you may want to consider getting in touch with a local carpenter or handyman to install it for you.
If you do take on the challenge to put your garden building together, we are always here to help. Do not hesitate to contact us at any stage of putting your product together and we can provide you with all the assistance you may need. Contact our customer service team via email at [email protected].