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SW London
Not that helpful delivery drivers.
Communication about delivery time was great. And then the van arrived on our 7m wide London street. The van parked on the opposite side of the road from our house but the team refused to walk the 7m across the road to deliver onto our front area, nor would they simply park in the middle of the street with hazards on, 5m away to do a quick unload with some help from our team. So car owners had to be found and cars moved so they could park 2m from the house delivering onto the pavement. We were all somewhat bemused.
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Mr Kendall
We were looking for a timber gazebo for
We were looking for a timber gazebo for our garden and the Dunster House site had a wide range to choose from . Ordering was easy including good advice from sales team. Delivery was on time and the delivery team were helpful and courteous. The quality of the materials was beyond my expectations for the price paid. We finished the roof with locally sourced cedar shingles and are really happy with the gazebo. I would it hesitate to recommend Dunster House to anyone - the quality and value of the product is brilliant.
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Vicky
Perfect
Love it arrived quick buy 2 happy delivery men even on a hot day went together all good. Looks amazing quality wood and roof I can't find where to upload photos 😫 x we order a cabin as well look great as well
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Allie
Exceptional Quality
We ordered the 3x3 open gazebo. Delivery was good, they call you before they arrive, it was delivered along our drive, and covered by them with a waterproof sheet. The 4 main posts are wrapped to protect them. Installation was mostly easy for 2 people and instructions were easy to follow. The roof section was a bit more complicated and needed 4 of us to get it on top initially. It's definitely an easy build for most people I would say. I decided afterwards I wanted the curtains, so contacted DH and it wasn't a problem. I will say however I'm not completely satisfied with the curtains, they feel a little small when tied up into the corners, it seems from the picture they show on this website the curtains cannot be pulled into the corners from the centre points. I had to unhook some and have it in straight lengths on the corners, it doesn't look so pretty, so I am tad disappointed as they cost and extra £200. All in all though we are thoroughly happy with our purchase and brilliant quality and service from DH. We would highly recommend!
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Jon
Dunster House buying experience was excellent
DH buying experience was excellent, the team were very helpful. The pergola we bought was extremely well designed and made of quality timber. Self assembly went very smoothly and only requires decent DIY skills, basic tools and ladder. I managed to assemble my pergola (3m x 4m) on my own, but recommend two people do it. Everything was provided and fit together perfectly.
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Tom Craig
Shed for my Solar Battery Stand
The shed accurately described so it fitted perfectly in the space delivery was timely and completed well by a helpful crew, and it is well may and looks great.
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Peter.
Just Brilliant thanks
Good communications with Dunster about Gazebo and delivery, it was delivered on time was unloaded and placed on drive in a couple minutes using a fork truck. Good easy to follow instructions and really pleased with the finished Gazebo. Good quality materials used throughout and well packaged
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Caroline
Perfect
The summerhouse delivery was really well organized, the delivery men unloaded the summerhouse and were happy to put it at the end of the drive for us. It looks amazing and is the perfect size for a small sofa, side tables etc. We did find putting the roof shingles on a little tricky but they look really good. The whole summerhouse is excellent quality and I would highly recommend this company.
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Katharine
WE GOT WHAT IT SAID ON THE TIN
WE GOT WHAT IT SAID ON THE TIN. THE DELIVERY WAS SPOT ON WITH A VERY PLEASANT AND HELPFUL DRIVER. IT'S A BIT WORN OUT BY USE. A GREAT BIRTHDAY PRESENT FOR MY WIFE FROM THE FAMILY. A GREAT PURCHASE.
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Neil McHenry
All Round Excellence
I ordered the Terminator Log Cabin 3m x 2m back in May and its now been fully functional since mid June. The order process was simple and the delivery was made easy by the guys who offloaded it to an area where I wanted it placed. When it came to be ready to build I found a UPVC window missing, but this wasn't a problem for the customer service team who sorted it extremely quickly, even if it was email ping pong. The lady in the delivery team is excellent and a credit to the Dunster team. The build took two days and was simple enough after watching the videos provided especially the one about dealing with warped timbers. I used the paint recommended by Dunster, but purchased it direct from ProTek as it was cheaper. Its an excellent product and went on like cream taking took two coats as stated. The cabin is being used as an office / chill out area and I have to say its so much better than working at the kitchen table. Its such a relaxing space and its sometimes difficult to leave, but its been hot of the last couple of weeks almost unbearable even with a fan. Some of the logs have moved, but this is normal and once things cool done they go back to normal. The two areas that are moving do not show any light so when it rains no leaks are seen. I completely recommend Dunster and the log cabin they supplied me is absolutely worth every penny with the added bonus of a great team who are there to provide support if you have any problems
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