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Wendy
Excellent service from start to finish.
Excellent service from start to finish. Ordering was easy delivery was perfect. A note for Marcus he guided us through the purchase being able to speak direct with him made this purchase a pleasure. Very pleased with our new summerhouse.
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David Howes
Easy to assemble
Easy to assemble, top quality components. To make the experience better a finial would have completed the build. Maybe a 12" x 12" x 1/16 lead sheet would have been Great.
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Andy Aberdeen
Highly recommend Duster House
Very good quality shed, it took me 14 hours to build incl. applying water proof liquid but haven't fitted the felt yet because I fitted a damp membrane first. The delivery was excellent, well done to the couple that carried all the stuff to our door. A shout out to Nikolas Wright who answered all my emails with silly questions:-)
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claire jones
Communication from Dunster was
Communication from Dunster was brilliant, the support was brilliant, quality wood and quality office. The assembly instructions could be better e.g label the parts.
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PAUL SHENTON
GhostFlower Dormer log cabin
Great log cabin easy to put together full instructions great price would buy items again
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Thomas McIntyre
Previously had a terrible experience with another company. Initially called for more info on the product and the customer assistant was very helpful. It arrived promptly within the time frame that was stated as 7 days. Delivery drivers were very helpful and polite. Started to put together but had 2 roof panels missing. We emailed to rectify this and they were delivered in 7 days, however they stated that customers should check all pieces are there upon delivery, inventory checklist had been signed off as complete however this clearly was forged, also we were informed that any problems like this have to be given 2 weeks to rectify before any discount will be applied. Instructions were easy to read but not as clear as would be expected for such a complex build. States 2 person construction but certain elements need 3-4 people to lift and support sections. Framework and panels did have some scratches but nothing too obvious. Overall great company and love our new gazebo.
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Vladimir Kiselev
Structural elements are too thin and too soft
Nice designs and options, but the structural elements are too thin and too soft. They should provide much wider cross beams and rafters for the structure. My roof (Utopia lean-to-gazebo) started sagging after a couple of weeks due to bending rafters and requires reinforcement now. This issue can only be identified once everything has been assembled. Now after paying a lot of money for the gazebo and its assembly I need to pay more for the installation of the extra rafters.
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SW London
Not that helpful delivery drivers.
Communication about delivery time was great. And then the van arrived on our 7m wide London street. The van parked on the opposite side of the road from our house but the team refused to walk the 7m across the road to deliver onto our front area, nor would they simply park in the middle of the street with hazards on, 5m away to do a quick unload with some help from our team. So car owners had to be found and cars moved so they could park 2m from the house delivering onto the pavement. We were all somewhat bemused.
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Mr Kendall
We were looking for a timber gazebo for
We were looking for a timber gazebo for our garden and the Dunster House site had a wide range to choose from . Ordering was easy including good advice from sales team. Delivery was on time and the delivery team were helpful and courteous. The quality of the materials was beyond my expectations for the price paid. We finished the roof with locally sourced cedar shingles and are really happy with the gazebo. I would it hesitate to recommend Dunster House to anyone - the quality and value of the product is brilliant.
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Vicky
Perfect
Love it arrived quick buy 2 happy delivery men even on a hot day went together all good. Looks amazing quality wood and roof I can't find where to upload photos 😫 x we order a cabin as well look great as well
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