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M Greenleigh
My experience with Dunster House was hugely positive. I had very prompt and helpful pre-sales support by both email and phone, my delivery arrived exactly when promised and the quality of the materials sent was unexpectedly high. Though the instructions for the Utopia Pergola we purchased indicated the necessity for 2x people and a full day, the Pergola was delivered at 1 pm and by 4:30 pm, alone, I had it fully assembled and in place. There were one or two pieces that were somewhat twisted (this IS wood after all), however it was very easy to straighten them enough to fasten them in place where they quickly settled down. I cannot stress enough how carefully one should follow the spacing indications in the instructions - follow them exactly to the millimeter, and assembly is quick, painless and yields great results. I`d have no hesitation to purchase again from Dunster House, the quality and fitment of the pieces they sent, along with a very attractive price point were very much beyond reproach.
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P Wilson
Great product and service, the delivery guys were amazing!!
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M Bricknell
High quality, looks more expensive than it is! From initial interest, through ordering, delivery and construction, dunster house where great. My initial queries where answered within 24 hours, and when I placed an order just before going on holiday, Marcus arranged delivery for when was back in the country. The drivers unloaded everything quickly and left the materials in a neat pile, the instructions where easy to follow, and when we did have a question during the build, customer services where able to get me an answer within minutes. Our gazebo has had so many compliments, it`s well built (desire being put together by DIY amateurs) and has created a gorgeous outdoor space for us to enjoy. I will definitely be coming back to dunster house for future garden purchases!
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C Bianco
Superb service from the word go. Excellent quality, speedy delivery and good quality with a great price tag. Well done really happy with our Summerhouse.
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S Newell
Excellent service, arrived exactly as planned, instructions were clear
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J Cox
Excellent product with a very professional delivery team
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B Devenport
Placed my order on the internet and a couple of days later someone contacted me to arrange delivery Two people arrived and unloaded the wood on to my driveway I would definitely recommend this firm
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S Rashid
I bought a 4 x 3 wooden gazebo. I spoke to Craig who was very good at explaining everything. I think I called back 4/5 times and each time a Craig patiently talked me through everything. The customer service was exceptional that I felt no need to look around for competitive quotes. I did get a builder to build mine and it took 2 days and a bit. It looks amazing albeit a bit too late to enjoy it for summer this year. We had no issues with delivery or missing parts
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Was this review helpful? 6 28 View Product
S Rashid
I bought a 4 x 3 wooden gazebo. I spoke to Craig who was very good at explaining everything. I think I called back 4/5 times and each time a Craig patiently talked me through everything. The customer service was exceptional that I felt no need to look around for competitive quotes. I did get a builder to build mine and it took 2 days and a bit. It looks amazing albeit a bit too late to enjoy it for summer this year. We had no issues with delivery or missing parts
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Was this review helpful? 6 28 View Product
C Shepherdson
Fantastic service from ordering to delivery. The two delivery drivers John and Cory were brilliant, my little boy helped unload and Cory gave him £10 for helping. Wouldn`t take no for answer when said they don`t have too. Brilliant lads.
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Was this review helpful? 6 28 View Product