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What to Look Out For When Buying a Garden Shed?

When it comes to buying a garden shed, there are several factors that you need to consider to ensure that you make the right choice. Not only do you want a shed that will last for many years, but you also want one that will meet your needs and fit…

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What to Put Under a Children’s Outdoor Climbing Frame

Here you will find out what to put under a children’s climbing frame to ensure it is safe. When purchasing a outdoor climbing frame, you need to be sure that you have a suitable ground for it to be built on. With children around the age of 3 – 14 years…

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What tools do I need to assemble my climbing frame?

To assemble your Dunster House climbing frame, you’ll need to buy, own, beg, borrow or steal (please note, don’t steal) the following good quality DIY hand tools. Tools Needed to Build Climbing Frame Screwdriver A good quality electric screwdriver is best. We are fanatical about safety. You could say our…

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Where can I find more information about a product?

That is why on each products page you will find a wealth of Information by clicking on various links within those pages. Try clicking on the words that are next to the tick boxes for the various different options and you will get a pop-up explanation of what those options…

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Where can I get spare parts for my Dunster House product?

Are you looking for a spare part for your garden building? Here is a quick guide on everything you need to know about what spare parts we can supply and not supply, as well as how you can get in contact with our parts team! How to contact the Dunster…

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Where Do We Deliver?

We deliver our products to mainland United Kingdom (England, Wales and most of Scotland). Some exceptions apply; these are illustrated on the map below. Postcodes affected include: TR TQ6, 7, 8, 9 EX19, 20, 21, 22, 23, 38, 39 LD PL10, 11, 12, 13, 14, 15, 16, 17, 18, 19,…

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Where do you deliver to?

We deliver our products to mainland UK (England, Wales and some parts of Scotland). There are some exceptions which apply so please refer to our delivery page for further details on delivery and pricing. More information can also be found on specific product pages.   Our products are delivered in flat pack kits…

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Which Climbing Frame? – A Before Purchase Guide

Climbing frames are a fantastic way for you to get your children out in the garden, running around staying fit, as well as having tons of fun! However, with such a wide variety of climbing frames on the market, it can be quite confusing on which one to choose. Here…

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Why Buy From Dunster House?

We’re a successful family-run company established in 1994 and one of the UK’s premier suppliers of log cabins and other wooden garden buildings. As one of the leading manufacturers in our industry, we’re very proud of the range of products that we sell, the quality of the materials that we…

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Will I receive a refund?

Returned goods will be inspected and a refund will take place within 14 days after the items have been returned. Refunds may be subject to deductions, so please refer to our Returns Policy page for further details. The goods must be returned to us within 14 days of the date of cancellation and…

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Will my details be kept private?

Of course all of your details will be kept private, our payment pages are secured using high level encryption. Credit card payments are processed using SagePay, a secure server. All credit card numbers are encrypted in the software when the order is placed, and are only decrypted after they reach…

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Winter FAQ’s – Winter Garden Building Questions

Winter is fast approaching, and when buying a garden building or maintaining one during these colder months you may question: How warm is the garden building? Is it fully functional during the winter months? The best way to maintain the building exterior (untreated & treated timber) Here we answer the…

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