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What safety standards do your Climbing Frames comply with?
Children come in all shapes and sizes. Luckily so do our climbing frames and play houses! We want to make sure that your children play safely. That’s why our entire climbing frame range is put through rigorous, independent, European safety tests (EN71) and are UKCA rated. You may think…
What should I do when I take delivery of my purchase?
When you take delivery of your product, it is important that you check each item you receive carefully. Your instructions and components list will be packed inside the product pack. It is important that you check that all parts delivered are in excellent condition. Any missing or broken parts must be…
What to Look Out For When Buying a Garden Shed?
When it comes to buying a garden shed, there are several factors that you need to consider to ensure that you make the right choice. Not only do you want a shed that will last for many years, but you also want one that will meet your needs and fit…
What to Put Under a Children’s Outdoor Climbing Frame
Here you will find out what to put under a children’s climbing frame to ensure it is safe. When purchasing a outdoor climbing frame, you need to be sure that you have a suitable ground for it to be built on. With children around the age of 3 – 14 years…
What tools do I need to assemble my climbing frame?
To assemble your Dunster House climbing frame, you’ll need to buy, own, beg, borrow or steal (please note, don’t steal) the following good quality DIY hand tools. Tools Needed to Build Climbing Frame Screwdriver A good quality electric screwdriver is best. We are fanatical about safety. You could say our…
Where can I find more information about a product?
That is why on each products page you will find a wealth of Information by clicking on various links within those pages. Try clicking on the words that are next to the tick boxes for the various different options and you will get a pop-up explanation of what those options…
Where can I get spare parts for my Dunster House product?
Are you looking for a spare part for your garden building? Here is a quick guide on everything you need to know about what spare parts we can supply and not supply, as well as how you can get in contact with our parts team! How to contact the Dunster…
Where Do We Deliver?
We deliver our products to mainland United Kingdom (England, Wales and most of Scotland). Some exceptions apply; these are illustrated on the map below. Postcodes affected include: TR TQ6, 7, 8, 9 EX19, 20, 21, 22, 23, 38, 39 LD PL10, 11, 12, 13, 14, 15, 16, 17, 18, 19,…
Where do you deliver to?
We deliver our products to mainland UK (England, Wales and some parts of Scotland). There are some exceptions which apply so please refer to our delivery page for further details on delivery and pricing. More information can also be found on specific product pages. Our products are delivered in flat pack kits…
Which Climbing Frame? – A Before Purchase Guide
Climbing frames are a fantastic way for you to get your children out in the garden, running around staying fit, as well as having tons of fun! However, with such a wide variety of climbing frames on the market, it can be quite confusing on which one to choose. Here…
Why Buy From Dunster House?
We’re a successful family-run company established in 1994 and one of the UK’s premier suppliers of log cabins and other wooden garden buildings. As one of the leading manufacturers in our industry, we’re very proud of the range of products that we sell, the quality of the materials that we…
Will I receive a refund?
Returned goods will be inspected and a refund will take place within 14 days after the items have been returned. Refunds may be subject to deductions, so please refer to our Returns Policy page for further details. The goods must be returned to us within 14 days of the date of cancellation and…