Dunster House FAQ's | Frequently Asked Questions

In the unlikely event that you need to replace components on your product, we should be able to help you

Do I need insulation in my garden building? Find out what roof insulation is, and what type of insulation do we use on our garden buildings?

What is a u-value? You should always look at the U-Value of the materials used within the construction of a garden building to know how well insulated it will be.

Choose the wall thickness that will best suit the use of your log cabin or garden building. Find out more about the various wall thicknesses we provide here.

Find out how to log in to our Customer Log In Area to track your Dunster House delivery and access PDF copies of your Installation Manuals.

Are log cabins warm in the winter? Yes, they are! Find out more about our insulated log cabin range and garden offices.

Looking at purchasing a garden building, and can’t decide between a pent roof or an apex roof?

Many of you ask how to felt a shed roof, and believe it or not it is one of the simplest DIY tasks known. Find out more here.

Here we answer the top five questions asked when purchasing or maintaining a garden building during the winter.

Learn how to track your delivery with our online delivery tracker, all you need is your postcode and order number.

We want you to show off your product, and share your customer reviews with others. Our helpful guide talks you through how to leave a customer review on our website and Trustpilot.

Inspire others as you learn how to share your images in our customer gallery with this helpful step by step guide.

Find out how to get in contact with us to cancel or return your order

We want to be as transparent as possible when it comes to the buying process, including our guarantees.

We understand that occasionally you will have to cancel your order and we want to make this as easy as possible for you. In this short guide, we show you how to cancel your order with our customer services team.

We answer the most commonly asked question: how do I prepare for my installation?

As a company we strive to be as transparent as we possibly can, which is why we are telling you exacly what we mean by 'pressure treated'.

Let us help you to keep your Garden Building in its best condition with our Log Cabins treatment ‘beauty’ tips.

To contact customer services at Dunster House Ltd, please email cs@dunsterhouse.co.uk, with your questions or concerns, with either your order number (usually starts with SO) or your postcode so that we can find your order.

Can you visit Dunster House? No, as a customer you cannot visit Dunster House to see a product you are interested in.

Unfortunately, we do not offer installation currently. All our garden buildings have been designed on the basis that any competent DIY customer will have no problem installing a product themselves in a short amount of time.