FAQ's
This Climbing Frame is independently tested to comply with the European safety standard EN71 / Toy Safety Regulations and is UKCA rated.
Dunster House commit to continuously improve the sustainability level of our sourcing, by favouring stricter more credible certification and verification standards, and sourcing requirements. We are committed to avoiding sourcing from unknown or unsustainable sources.
Where possible, Dunster House are committed to procuring wood products that have been certified against credible, internationally recognised standards for good forest management, to ensure that material originates from well managed forests.
In line with this, we preference products certified to the standards of FSC (Forest Stewardship Council) and PEFC (Programme for the Endorsement of Forest Certification).
What about illegal timber?
Dunster House are committed to sourcing only material that is produced, processed and traded according to applicable legislation.
What is your Environmental Responsibility policy?
Dunster House are committed to promoting responsible stewardship of the environment and its natural resources. We are committed to lessening the impact on the environment caused by our own activities, and those of our suppliers.
Do you have a Supply Chain Management policy?
Dunster House will ensure that information about suppliers and material is gathered as part of the RPP. We will ensure regular engagement with our suppliers to ensure compliance with UKTR requirements, working with them to ensure continuous improvements. We will also specify that, wherever possible, that material sourced is covered by FSC and PEFC, to ensure responsible forest management.
Yes, we do! Some postcode restrictions do apply however we are pleased to be able to deliver to many parts of Scotland.
For more information - Where Do We Deliver?
We do not currently offer installation. All our garden buildings have been designed on the basis that any competent DIY customer will have no problem installing a product themselves in a short amount of time.
You do not have to be an expert at DIY to build a Dunster House garden building, as we do provide you with comprehensive pictorial instructions. Also, if you prefer video tutorials, we do have a selection of videos on YouTube which will support you in building your product.
We totally understand that DIY is not for everyone and it can be very overwhelming to start building your own garden product. Therefore, you may want to consider getting in touch with a local carpenter or handyman to install it for you.
If you do take on the challenge to put your garden building together, we are always here to help. Do not hesitate to contact us at any stage of putting your product together and we can provide you with all the assistance you may need. Contact our customer service team via email at [email protected].
Owing to the multitude of possible configurations available for power and lighting we have left these offices for customers to supply and create their own, exactly how and where they want them.
This Garden Office contains floor, roof and wall insulation. The type of insulation we use is called Polyisocyanurate, which is proven to retain heat better than polystyrene or rockwool. This Garden Office also features 28mm double glazed units to aid in retaining heat.
Due to the unique design of a Dunster House product, in the vast majority of cases our garden buildings can be installed without the need for planning permission.
However, there are a few other factors to consider:
As all properties are different in size, shape and style we can only advise based on how we have designed our products, not on your property.
When to consider planning permission:
- If the garden building exceeds over 2.5m tall - the majority of Dunster House buildings do not exceed this.
- If you intend on putting an outbuilding in front of the main elevation of your property (as it was originally built or as it was on 1st July 1948) will require Planning Permission.
- If you live in a listed or graded building
- If you live in a designated area such as areas of outstanding natural beauty, national parks, world heritage sites and conservation areas.
- If there is a possibility that over 50% of your garden would be taken up by outbuildings.
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We offer a genuine 10-year guarantee against rot and insect infestation on pressure treated timber, which covers the floor bearers of your product.
A Garden Office is a garden building used to create an office away from your home, separating your work life from your home life.
A Dunster House Garden Office is made from slow-grown spruce or wood polymer composite, double glazed 4mm toughened glass, and polyisocyanurate insulation (SuperFOIL on our Dominator range), creating a thermally efficient, smart looking product.
Shiplap cladding is named after the old boatmaking technique with overlapping boards, which means that the natural timber can expand and contract with the seasons and not create gaps. The curve or channel of shiplap cladding enables water to run off easily, helping to protect your Summerhouse from the effects of damp.
We only use 4mm toughened glass in our Summerhouses which is a far more hard-wearing and resilient material than commonly used Perspex and styrene.