(Sizes shown are approximate & full sizes are shown in the product Specification)
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We deliver our products to mainland United Kingdom (England, Wales and Scotland). Some exceptions apply; these are illustrated on the map below.
Scottish areas may be subjected to slightly longer delivery turnarounds, please contact us for details.
FREE delivery on selected products over £200 to mainland England and Wales.
Delivery to postcode areas PL, TQ, TR, EX may take 1 week longer, beyond the delivery shown on the product page.
Green - £19.99 delivery fee on all orders under £200.
Blue - Delivery to postcode areas PL, TQ, TR, EX6, EX7, EX20, EX21, EX22, EX23, EX39 may take 1 week longer, beyond the delivery shown on the product page.
Yellow - £59.99 delivery fee.
Orange - £84.99 delivery fee.
Red - We are unable to deliver to these areas.
Assisted Delivery
If you cannot provide an able-bodied person to offload the vehicle with the help of our driver, we can provide additional manpower with our Assisted Delivery Service. The driver will arrive with some help to unload the lorry, meaning that you can put your feet up.
Please note that items can be carried up to 50 metres from the kerbside to your place of choice as long as the route doesn’t go through a house (or any decorated building) and that there is sufficient space (at least 750mm wide) for the drivers to handle heavy pieces safely. Our drivers will be responsible for assessing the risk of carrying out a Two-Person Delivery upon arrival at the property. If they feel that there is no clear access as stated above, they will have to leave the items at the kerbside.
We offer this service on most items that are delivered, we do not offer this on our couriered products. Prices for this service can be found on individual products.
Should you require further information on our standard or assisted delivery services, please click here to read our Terms and Conditions, alternatively contact a member of our Sales Team.
Scottish areas may be subjected to slightly longer delivery turnarounds, please contact us for details.
To ensure the very best quality, we only use slow-grown White Spruce Timber, which is harvested in cold climates to ensure solid, dense log rings. This gives the wood superior strength and longevity, and also a much more consistent colour than the likes of Pine.
Despite the care we take in selecting the very best Timber available, it’s not like predictable brick or cold steel, this natural material has characteristics and quirks unique to every log.
Because our timber logs once fed water and nutrients back and forth from its roots to its leaves, its very nature is to be porous and swell up when it gets wet. Any wooden product will do this throughout its life, but there are a few things you can do to help limit this movement.
These include:
1. A great design!
2. Water Repellent Treatment.
3. Ventilation.
4. Regular Seasonal Maintenance.
Natural Timber Properties
After building your timber product, this natural construction will begin to ‘settle’. This means that you will likely see some natural timber imperfections appear. These types of natural imperfections can include:
Please be aware that, as these are natural timber properties they are not considered as defects under our Terms & Conditions (for more information, check out our Ts&Cs here). However, in most cases, these imperfections will not impact the integrity or function of your timber product, and/or can easily be rectified. For advice on how to rectify these and for more support, please get in touch with our Customer Services Team on cs@dunsterhouse.co.uk.
