You will need to prepare a solid base that is square and level to allow you to build this insulated log cabin successfully on your property. You can use concrete or our RapidGrid Foundation system.

We recommend a base of W4.0m x D3.0m for the Carsare Warmalog^®.

We deliver our products to mainland United Kingdom (England, Wales and Scotland). Some exceptions apply; these are illustrated on the map below.

Due to the unprecedented circumstances surrounding the COVID-19 (coronavirus) outbreak we are unable to deliver to Scotland, and a number of other postcodes until further notice. This is due to the issues surrounding accommodation and hospitality services for our drivers. We are doing our best to support our customers during this difficult time and we apologise for any inconvenience caused.

Postcodes affected include SA, TR, PL, TQ2, 5, 6, 7, 8 & 9. EX20, 21, 22, 23, 31, 32, 33, 34, 35, 36, 37, 38, & 39. LD2, 3, 4 & 5

Green - Free Assisted Delivery

Blue - We cannot deliver to this area during the COVID-19 (coronavirus) outbreak.

Red - We are unable to deliver to these areas.

Purple - For orders to Ireland & Northern Ireland, please visit our Distributor in Ireland here.

Delivery Service

All of our products are delivered using our own fleet of vehicles, not sub-contractors. We have a large number of vehicles dedicated to delivering our quality products so we can guarantee maximum care is taken during the delivery process.

Our deliveries take place Monday to Friday between the hours of 8:30am and 7:00pm.

When the delivery vehicle is unloaded, it is important that you check to make sure all of the items and instructions have arrived and are correct. You will also receive a component list to check your items against. If anything is missing or damaged, it is essential that you note this on your paper work when you hand it back to the delivery driver.

Prices for our delivery services can be found on individual products.

Please note that goods will be delivered to the first point of contact at the front of your property e.g. on your driveway. This must be within 20m from the delivery vehicle (Safely Parked at Kerbside). Our team will be responsible for assessing the risk of carrying out an assisted delivery upon arrival at the property. If they feel that there is no clear access as stated above, they will have to leave the items at the kerbside.

Should you require further information on our assisted delivery services, please click here to read our Terms and Conditions, alternatively you can contact a member of our Sales Team.

Due to the unprecedented circumstances surrounding the COVID-19 (coronavirus) situation we are unable to deliver to Scotland until further notice. This is due to the issues surrounding accommodation and hospitality services for our drivers. We are doing our best to support our customers during this difficult time and we apologise for any inconvenience caused.

Important Notice for All Customers Regarding Measures During COVID-19 Outbreak

 

During the period of uncertainty surrounding the coronavirus pandemic, Dunster House is continuing to follow the official guidance from the UK Government and Public Health England in order to ensure the safety and security of our customers and our staff.

We are continuing to operate at full capacity in terms of our Dispatch and Delivery Service, however we will be implementing some temporary measures in order to minimise the need for contact between our staff and our customers, particularly those customers who may be self-isolating or in quarantine.

 

Please see responses to any questions that may be asked below:

Q: Will my goods be delivered during the COVID-19 period?

A: Yes. We will be delivering all orders whilst also limiting the contact between customers and delivery staff.

Q:  How will you make sure that social contact is adhered to during deliveries?

A: We are taking serious measures to maintain the Health and Safety of both our customers and staff members and will therefore ensure that our delivery drivers maintain a respectful and appropriate distance during delivery.

Q: What happens if I (the customer) am self-isolating?

A: If you are self-isolating and wish to avoid all contact with our delivery drivers, then please inform our Dispatch Team when you receive a call to arrange your delivery. The driver will then place the delivery paperwork through the letter box for you to check against the product. You can then leave the signed paperwork copy on the delivered goods and return to your property whilst the driver remains in the vehicle.

Q: What are the terms and conditions of the delivery?

A: The rest of the terms of delivery remain unchanged. Namely, the drivers will unload your goods from the kerbside and deliver to the front elevation of your property only, such as a driveway. In most cases, parts will be unloaded separately meaning that the delivery can take some time.

Q: Where can I find more information?

A: If you have any questions regarding your delivery, you can telephone our Dispatch Team. Contact details for the Dispatch Team of your nearest branch can be found on your order confirmation. If you need to track your delivery or access your manuals in advance of your delivery, you can visit the Customer Log In Area of our website https://dunsterhouse.co.uk/customer-login-area/log-in

Thank you for taking the time to read about our terms and advice during this period. We hope you can enjoy your Dunster House garden product for many years to come.